Sue Reynolds teaches ambitious women the language of corporate power. Through her Leadership Linguistics framework, she helps professionals understand how language signals authority, credibility, and influence inside corporate environments. Reynolds is the owner and founder of Carmine Media, and a digital marketing professional who built a large audience sharing practical workplace communication strategies. She writes, speaks, and coaches on strategic communication, workplace positioning, and leadership language.
I’ve spent two days in customer service hell. I’ve been handed off to machines before reaching a human, and the humans I did reach did not have the resources or information to assist me, their customer. Let me rant for a moment. Spectrum Customer Service Fail After Spectrum indicated on their automated phone system that … More Customer Service: Please Be a Human!
When I started managing social media for business a decade or so ago the landscape was very different. Then, businesses weren’t sure if social media was just a fad or a serious tool to be managed by professionals. Companies that were using social media were often relegating the task to their intern or adding it … More 21 Social Media Manager Interview Questions
It’s been a tough time for social media marketing in the recent past. We’ve seen a massive Facebook data breach, exposing the accounts of over 50 million users. The ramifications of that breach are still not fully understood, but the news spread, ironically, around Facebook like wildfire. Twitter spent its summer hitting the delete button, deleting … More Social Media Marketing Today: Why Trust is the New Black
In an announcement made today Instagram will, finally, allow social media managers to schedule posts to the network. … More Instagram Finally Allows Businesses to Schedule Posts
Recently a friend asked me for suggestions for using social media for community events, specifically a local, community-based rowing crew club in which she and her children are involved. Her goals: more exposure, promote programs, increase interest in membership. Her audience, junior high and high school students and their parents. They were using Facebook, Twitter, … More 7 Ways to Use Social Media for Community Events
I live my life in social media, so when I’m off duty and traveling I go through the same argument in my head. How much should I share? There’s the school of thought that says, don’t brag about your vacations on social. You know the cliche – bare feet on the sand on Instagram. But … More Social Media Travel Tips
“The best place to hide a dead body is Page 2 of Google’s search results.” Arnie Kuehn, Vertical Measures You already know the value of creating great, quality content that helps your customers. Putting out that content for free is part of your strategy to create a body of work that helps potential customers with decision … More The Value of SEO: How to Improve Ranking on Existing Content
Running a profitable operation presents its own set of challenges for small business owners. And if they’re not in an industry that’s appealing to the masses, chances are they’ve struggled at some point or another to successfully market their unique products or services. Fortunately, social media presents the opportunity to increase brand awareness in a … More 8 Ways to Spruce Up Your Brand’s Social Media Presence
It is a social media world out there, but it’s also important to make connections IRL (In Real Life). For many, handshakes and eye contact are necessary for building trust and creating a strong client base. Trade Shows are one of the best ways to network and create relationships in person, and are still a … More Four Tips for a Successful Trade Show (Hint: Use Social Media)
As an avid gardener I’m able to draw many parallels between tending a garden and nurturing and growing a social media community. As we plan for our vegetable and flower gardens, let’s put some thought into tending our social landscapes as well. Plan what you’re going to plant Just as with a garden, to be … More Tending your Social Media Garden
Consulting | Coaching | Communicating 