Social Media Wish List for 2012
January 1, 2012 2 Comments
Photo courtesy of Plindberg on Flickr
While 2011 was a banner year for social media growth in the business world, those of us in the profession are still struggling with measuring the results of our efforts. In the hopes that 2012 will bring us functional tools for analyzing all that data, here’s my early wish list for Santa in 2012. If you have a recommendation for a tool for any of the items mentioned on my list, feel free to comment and post your links. I welcome your suggestions! And Santa, I promise to be good all year.
Fan Interest Graphing
Facebook insights, for example, gives us information on our fan page demographics such as age, gender, where likes came from (external referrers) and such, there’s still no good way to see and graph the interests (likes) of our fans. Say for example, a majority of your fans are interested in skiing. Providing content on the topic could help keep them engaged and sharing. So far none of the free services I’ve found give us a way to access this data so it’s included here on my wish list.
Social Media Dashboard
While tools like Tweetdeck, Hootsuite, Social Mention and Google Alerts allow us to track and analyze Key Performance Indicators (KPI), I’d like a tool that allows me to aggregate all my social media accounts and posts on one dashboard and then share that dashboard with fans and followers. If you’re interested in tracking dashboards, Barry Hurd’s blog post on Social Media Dashboards give a good outline of the tools available now for tracking conversations. Here’s your chance to make a suggestion if you have a favorite tool for tracking, or for setting up a magazine-like page for all your streams.
Trending Data
I’d like a way to see what was trending in, say, New Orleans, for a date in the past. Twitter’s trending tools allow us to see what’s trending now, and what’s trending in a particular location, but not both location and date specific. At least, I’ve not yet found a good tool to do this. Any suggestions?
Ranking System by Industry
Even though there’s a lot of eye rolling when it comes to discussing metrics like Klout in the social media communities, it does offer some valuable insights. The problem lies in measuring everyone against everyone else, Justin Beiber included. I’d like to know how my clients measure against others in their industry. Since Klout uses the influence of your followers as part of the metric, B2B companies looking to engage with small, niche businesses will naturally have lower Klout scores than B2C companies able to engage highly influential followers. Again, if you have a suggestion feel free to let me know.
Social Media Workflow Tools
I know that Hootsuite allows for post coordination under its paid version, which I’ve not tried. I have heard good things about BufferApp.Com and it looks like collaboration tools are included in the free version. Scheduling posts to fan pages is part of the paid version. While the free dashboard Tweetdeck does allow scheduling to all accounts collaboration tools are absent. Any suggestions?
As the year progresses I’m sure my list will change as fast as the landscape of social media changes. As always, I welcome your comments and ideas here, on Twitter @suereynolds or on Facebook.
Happy New Year!
