Facebook Sponsored Stories: Engaging Content is More Important than Ever

There’s been a lot of talk recently about the success of Facebook’s Sponsored Stories. It makes sense, really. Sponsored stories are posts you’d see anyway in your newsfeed, so they aren’t as disruptive as, say a popup ad. Your friends interacting with brands on Facebook or brands that you’ve already liked are being featured in your newsfeed often because the brand paid to increase the Edgerank of the post.

Let me explain.

Without paying for a Sponsored Story a brand would need to rely completely on organic likes, shares and comments to increase the EdgeRank of a post. After all,  Facebook has admitted that only 16% of your fans see your posts in their feeds at any given time.  So, the more clicks, likes, shares and comments, the higher the EdgeRank, and the more likely it is to show up in their fans’ newsfeeds. With Sponsored Stories,  brands can PAY for that positioning. But before you get all excited and forge ahead, check out this Forbes article on why Facebook is standing on shaky ground here. Social media and paid advertising, to me, seem counter intuitive.

There’s also a lawsuit over the use of Facebook user’s photos and profiles to promote these stories, specifically the fact that one of your friends “liked” a page and that Facebook is using their photo and name without their permission. I’ll keep watching to see how that plays out. Facebook may end up allowing an opt out to these stories.

Let’s remember though, the whole key to social media is the social part. People are there to chat with their friends, share funny photos of their cats (yes I’m simplifying) and talk about their family vacations. Sponsored stories about brands in their newsfeeds borders on the “let’s have a party and sell something” side.

This is why brands wanting to connect with fans need to be even more creative about the content they post, especially if you plan to use Sponsored Stories. Your fans still want to look smart in front of their friends, share funny photos and feel like they have a connection to something larger than themselves.  Even if you pay for that positioning, these rules still apply. To my sense, the most logical use of a Facebook Sponsored Story is paying for the likes of a page, to promote a deal, or for a poll on something relevant to your brand.

My friends at Social Fresh have some great examples of ways to use Sponsored Stories, so check that out if you’d like to give it a try.

Have you had experience with Facebook Sponsored Stories?  I’d love to hear your results. Share them with me here in the comments.

Deciding Whether Pinterest is Right for your Brand

Carmine Media on PinterestOf all the social networks, Pinterest is one of the easiest to use. Its design is simple and straightforward. Pinners arrange images on a grid according to category – fashion, travel, cooking, fitness and more. Pinterest is the ultimate in content hoarding. The image takes center stage and comments, links and descriptions are secondary. What’s unique about Pinterest is that it is interest rather than relationship based, like Facebook and Twitter.

How do you decide if Pinterest is right for your brand? You have a limited amount of resources to put behind your social media strategy, so before you jump in ask yourself the following questions.

Can you visually represent your brand?

Here’s where you need to think outside the box. If you’re in food or fashion or crafts this is a no brainer as these topics lend themselves perfectly to Pinterest. If you’re in a manufacturing industry or something intangible like insurance or banking, you’ll need to be a bit more creative. To start, think about the lifestyle your product or service can help create, then use images to represent that lifestyle. For example, if you sell insurance you can visually represent the objects most important to people –  homes, cars, art etc. You can also use the idea of security and safety to appeal to pinners. Also think about using text on a colorful background as inspirational quotes make great pins.

Is your audience on Pinterest?

Are the people in your current social networks trying out Pinterest? Can you use the simple act of trying it out as a tool to engage around the platform?

Is your website optimized for Pinterest?

If your website is image rich you’ll have no problem; however, if your developer embedded your images into the background you won’t be able to pin them directly from the site. In that case you’ll need to obtain and upload them, then link back. Moving forward, discuss your intentions to use Pinterest in your marketing strategy with your web developer so they can make images pinnable in future updates.

Can you or someone on staff create or manipulate images?

Original images are the best kind of content for Pinterest. They speak to your brand directly and add value to your stream. So, if you have someone on staff that can create original content for your boards all the better. But even if you don’t you can still be successful by sharing other people’s content within the terms of service and copyright law. There are some important guidelines to follow here, so if you want to learn more about copyright, here’s a blog I wrote recently on how I’m handling copyright on Pinterest. This is by no means a perfect solution and the copyright landscape will change litigation progresses, but it’s a start.

Do you have the resources to put behind a Pinterest strategy?

This is critical. While social media tools for customer engagement are free and have a low barrier to entry, successful implementation and community building takes significant resources. You need the time and the staff to create content and maintain your communities, wherever they are. Many businesses have started Facebook pages, Twitter accounts or YouTube channels and then abandoned them because they don’t see an immediate return. Like any relationship these take time to develop even with an investment of resources. Pinterest, while easy to use, is no different. Plan to invest time and energy to be successful.

Are you adding Pinterest to your strategy? I’d love to see how you’re using the medium to engage – so share your boards here with me! To connect with me on Pinterest visit Pinterest.com/carminemedia. Let’s be PinPals!

Facebook Adds Page Admin Roles and Post Scheduling

Third party apps like Hootsuite and TweetDeck just lost some firepower with Facebook’s launch of post scheduling. Now you can schedule posts right from Facebook itself.  Here’s the scoop.

How to schedule posts in Facebook

Facebook’s scheduling tool includes the ability to add dynamic links and images. Other schedulers I’ve tested do not do a good job of including these features, so this is a big improvement.  I tested the Facebook scheduler today and found it to work very well. The only thing missing, in my opinion, is a queue of scheduled posts.  Currently, once the post is scheduled it disappears into the hinterlands, not to be seen again until it appears on your wall. I want the ability to go into my scheduled posts and edit or delete, if necessary.

The tool allows us to schedule posts up to six months in advance. Without the ability to edit I fear many community managers may be hesitant to use the feature. I know personally I check my Twitter queue several times a day and move posts around depending on what other news comes up that may supercede the post I have scheduled.

UPDATE – scheduled posts are displayed in your page’s activity log. They can be deleted only, not edited. Find them by clicking manage>use activity log.  Thanks to friend and fellow social media professional Dan Toland for the tip  (check out his Ohio Farm Bureau FB page - it rocks).

Here’s how to use the tool

  • Compose your post
  • Include your link or image
  • Click the clock icon in the inline status bar
  • Add the year, the month, the day and the time for the post

Note for page admins: If you haven’t included the Founding date for your company in your Timeline milestones the scheduler will not be available. To fix that, add a new post, click milestone and add your “Founded On” date. Include a photo of your corporate HQ or your logo to make this post interesting to your followers, as it will show up in their newsfeeds. You’ll then be able to schedule posts. Here’s a screenshot of the feature.

Facebook post scheduler

Facebook Page Admin Roles

Facebook also rolled out today the ability to set roles and permissions for Facebook page admins. Now you can set up to five different page admin abilities, giving various rights to publish to your page admins. Find this tool under Edit Page>Admin Roles.

Admin types include:

  • Manager
  • Content Creator
  • Moderator
  • Advertiser
  • Insights Analyst

This chart, located on Facebook’s help section , explains the level of access for each role. Facebook’s given us the ability to set access to everything from insights only to the ability to create posts only to full access. This is an important enhancement, as all page admins had the ability to purchase advertising under the old settings. Now, page admins can create content and moderate posts without the ability to spend money.   If you have multiple page admins, this new ability is a big improvement. Here’s a screenshot of the chart on Facebook’s help section of the various roles and their abilities.

Facebook Admin Roles

Image from Facebook Help

What do  you think? Do you plan to use these new features? Tell me how in the comments!

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