Social Media Marketing is Like Dating

The more experienced I become with social media marketing the more I realize it’s a lot like the dating scene. Businesses just getting started using social media often want instant results. That just isn’t possible, just as it isn’t likely (or advisable) to jump from the first date right into marriage without a little courting in between. Let me explain.

Courtesy of nwso.com

Businesses using Facebook or Twitter to find and court potential customers should plan on spending some time looking at customer bios and researching their prospects before making any connections. Does the business you’re interested in have goals that align with yours? Can you see the potential for a long term relationship, or is this going to be just a couple dates? Are they located near you, or will this need to be a virtual or long distance relationship? These details are important before moving forward with relationship building. Know what your strategy is and why you’re pursuing this particular customer before moving forward.

Once you’ve decided who you’d like to get to know you reach out, timidly at first, in the hopes that they will notice you and reciprocate. Maybe they’ll follow you back, or make a comment on your Facebook page.  Perhaps you’ll get a direct message. The anticipation is high here, and you’re excited when they notice you.  Even so, this isn’t the time to rush right in. Move slowly. Retweet them, compliment them on their Facebook tab. Say something that says you’re friendly and ready to engage. Focus on finding a commonality and try to nurture the relationship for awhile.

Once you’ve noticed each other and have exchanged a few tweets or comments, introduce them to your Twitter family by including them in your #FollowFriday listings a few times. See if your family likes them.

Finally, once you’ve interacted for awhile and have developed a good working rapport, it’s time to reach out and ask if you can send out a salesperson, or give them a call to discuss your products, or invite them to purchase your eBook, whatever it is you are marketing. Pop the question!  It’s nerve-wracking, I know, and you might be rejected, but this is what you’re working towards and you have to just work up the nerve when the time is right and go for it. The worst that can happen is they’ll say no, or ignore you, or even unfollow you, right?  The best, you make a sale or earn a new client. That risk is worth it!

So what are you waiting for? Start researching those bios.

Nice landing page you have there.

Facebook Rolls Out New Fan Page Features

Last week I lamented in my blog about the lack of features for Facebook fan page admins. Today I’m eating those words. Facebook rolled out some new fan page features today that I, for one, have been anxiously awaiting. Here they are.

Admins can post as the page to other pages

This feature is a big improvement. Before now, admins could only post to other fan pages as their personal profile, which makes sharing between businesses impossible. Now, admins can choose whether they want to post comments to a fan page from their personal profile or as the page. Big improvement.

Facebook now notifies page admins when there is activity on their page

Forget to check your fan page during the day? Before today you might have  missed an important post from a fan. Now, you’ll get an email that someone has posted a comment. You’ll also be notified via a friend request notification when someone new likes your page. Another big improvement.

Get creative with your photo albums

Photos are displayed in the same way personal profile photos are displayed. Get creative! Post an album that really showcases your business. These photos post randomly but it won’t be long before someone figures out how to hack that.

Facebook tabs are gone and replaced with navigation where you expect it

How many of us were really clicking on those tabs across the top anyway? Very few I suspect. Now, tabs are moved to a left navigation where they belong. You can still set which tab (I need to stop calling them that) your users land on when they reach your page in the edit page settings.

So check your fan page and see what’s new. Take the tour before you upgrade though, and make sure you are presenting your page in a way that best utilizes all the new features.

Thanks for listening Facebook! What do you like about the new design?

What Facebook should, but doesn’t do for B2B marketers.

Facebook business pages are a great marketing tool in the B2C (business to customer) environment. Business fan pages offer an easy platform for building relationships with customers via their personal profiles, they allow for plenty of personalized content. They can be invaluable for word of mouth marketing, and the sharing features inherent in personal profiles are what make this all work so well. For B2B (business to business), not so much. Facebook could do a lot more for its business to business clients, but so far much of the good stuff that makes Facebook so popular isn’t available to them.

Here are four features I wish Facebook offered for B2B marketers.

Allow fan pages to comment on other fan pages as the page, not the person.

Currently, when I visit a fan page and make a comment the only option is to comment as me, Sue Reynolds. The option to comment as a business fan page is not available, making interaction between businesses impossible. The only way around this is to set up a personal profile as a business page, which is against Facebook’s terms of service. Instead, I want a drop down box that offers me the option to comment as any page for which I have administrative control as well as the option to comment as me. I’ve heard rumors that this feature is coming, but so far this missing feature is a great disservice to B2B marketers.

Allow fan pages to share content from other pages as the page, not the profile.

If I click “share” on a fan page’s post, it allows me to share it with my personal profile wall only. The option to share it on my business page is not available. This is where Twitter has Facebook beat. Retweeting other business content is one primary way to build relationships between businesses. By not allowing a fan page to share using the “share” feature, businesses lose out on this valuable connection. Sure it can be done manually, but the fact that the option isn’t available is another illustration of  Facebook’s lack of attention to the B2B environment. Combine that with the fact that there is no way to know your content has been shared (short of a manual keyword search) and you’re losing out on the benefits of having these relationships in the first place.

Notify me when another fan page adds my fan page to their favorites.

It’s possible to add a business’ fan page to the “favorite page” section of your own fan page. The problem is, the administrator for the page you just added will have no idea you’ve added it, losing out on the ability to interact with you, reciprocate, and form a business relationship. This has almost no value for B2B marketers. Also, keep in mind that most fans of your page rarely visit your wall, rather they interact with your business via their news feed. So, your favorite page section probably won’t even be noticed, or at the very least add little value to your attempts at building relationships.

Notify me when someone “likes” my page.

 

When someone follows me in Twitter I get an email and I can check my followers section right from the page to see and interact with my most recent followers. Facebook offers no such option. Once a Facebook fan page has reached 40 or 50 followers it is impossible to keep track of newcomers to the page, thereby losing the valuable ability to welcome them, interact with them and connect. Why aren’t Facebook page admins notified of new fans? Seems like an obvious feature to me, but it isn’t available through Facebook’s notifications.

That’s the short list, but I’m sure there are more. What features do you wish Facebook offered?

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